White Glove Group provides concierge, coordination, and life management services in southern Greece across the following domains: property management, elder care coordination, lifestyle concierge, legal matter coordination, government and administrative assistance, taxation coordination, and medical services coordination.

WGG acts as a coordinator and facilitator, not as a licensed legal advisor, medical practitioner, tax professional, or financial adviser. Where professional expertise is required, WGG engages and coordinates vetted third-party professionals on your behalf. All professional advice and licensed services are provided by those third parties under their own professional obligations and liability.

WGG does not guarantee specific outcomes from any service. Results depend on factors outside WGG's control including but not limited to: actions of third-party service providers, Greek government authorities, court systems, medical practitioners, and market conditions. WGG will use reasonable professional efforts to achieve the desired outcome but cannot guarantee success in any specific matter.

Services are available during WGG's standard operating hours unless a higher-tier plan specifically includes extended or emergency access. WGG reserves the right to modify, suspend, or discontinue any specific service upon 30 days' written notice, except where an emergency or circumstances beyond our control require immediate action.

WGG operates primarily in southern Greece, with a focus on the Peloponnese region including Kalamata, Messinia, Laconia, Argolis, Arcadia, Elis, and Corinthia. Services outside this area may be available at our discretion and may incur additional charges, which will be communicated to you in advance.

WGG offers three standard retainer membership plans (Essential, Residence, Full Care) and a bespoke Premier engagement. The specific services, allowances, and limits applicable to each plan are set out in the Service Packages page at whiteglovegroup.gr/pricing, which forms part of this Agreement by reference.

Your membership commences on the date your first payment is successfully processed. WGG will use reasonable efforts to begin service delivery within 2 business days of payment confirmation. Any specific requests submitted before service commencement will be queued and addressed from the start date.

You may upgrade your plan at any time, effective from your next billing cycle. Downgrades are permitted with 30 days' written notice and will take effect at the end of the current billing period. Downgrade requests do not entitle you to a refund for the current period.

Where your plan specifies a monthly or annual limit on specific services (e.g., "2 lifestyle requests per month"), unused allowances do not roll over to the following period and have no monetary value. Additional requests beyond plan limits are available at the applicable à la carte rates less your plan discount.

Monthly retainer fees are charged in advance at the beginning of each billing period. Annual retainer fees are charged in full at the commencement of the annual subscription period. All fees are stated exclusive of Greek Value Added Tax (VAT) at the prevailing rate (currently 24%), which will be added to your invoice.

Third-party costs incurred on your behalf — including but not limited to notary fees, government stamps and duties, professional fees (legal, medical, accounting), translation costs, and contractor fees — are not included in your retainer fee unless explicitly stated. Such costs are invoiced separately and passed through at cost with no markup. You will be notified in advance of any anticipated third-party expenditure exceeding €100 and your approval will be sought before the cost is incurred, except in genuine emergencies.

You agree to maintain a valid payment method on file and to pay all invoices within 14 days of the invoice date. Late payments may incur interest at the statutory Greek rate. WGG reserves the right to suspend services if payment is not received within 14 days of the due date, without prejudice to any right to recover amounts owed.

WGG reserves the right to adjust retainer prices with a minimum of 60 days' written notice. You may terminate your membership without penalty if you do not accept a price increase, provided you notify us in writing within 30 days of receiving notice of the price change. Silence will be deemed acceptance.

Under EU Directive 2011/83/EU on consumer rights, as transposed into Greek law, consumers have a 14-day right of withdrawal from a distance contract. However, this right of withdrawal does not apply where:

• Services have already been commenced or fully performed with your prior express consent and acknowledgement that you will lose the right of withdrawal upon full performance; or
• You have expressly requested that services begin immediately and have been informed that the right of withdrawal will be lost upon commencement.

By accepting these Terms and requesting service commencement, you expressly consent to the immediate commencement of services and acknowledge that you will lose your 14-day right of withdrawal once services have commenced. If you do not wish to waive this right, you must not request service commencement within the 14-day cooling-off period.

Initiating an unjustified chargeback or payment dispute with your bank or card provider in connection with fees legitimately charged by WGG is a material breach of these Terms. WGG reserves the right to immediately terminate your account, pursue recovery of all amounts owed, and report the matter to appropriate authorities in the event of fraudulent chargebacks.

• Submitting excessive, unreasonable, or bad-faith requests that are designed to exploit plan allowances beyond their intended scope;
• Submitting duplicate, repetitive, or frivolous requests with the intent to consume staff time disproportionate to your plan;
• Requesting services outside the geographic scope of your plan without prior agreement;
• Using WGG's services for commercial purposes (e.g., reselling WGG's services to third parties) without express written authorisation;
• Sharing your membership access, login credentials, or plan benefits with individuals who are not registered members;
• Making requests that require WGG to act unlawfully or contrary to applicable Greek or EU law.

• Threatening, harassing, abusing, or intimidating WGG staff, representatives, or affiliated service providers, whether in person, by telephone, email, messaging platform, or any other means;
• Using offensive, discriminatory, or inappropriate language in communications with WGG;
• Providing false, misleading, or fraudulent information to WGG or to third parties on WGG's behalf;
• Attempting to deceive, manipulate, or coerce WGG staff into acting outside their authority or contrary to these Terms;
• Acting in a manner that brings WGG into disrepute or damages its relationships with third-party providers.

• Attempting to gain unauthorised access to other members' accounts, documents, or data;
• Uploading malicious files, viruses, or harmful content to the WGG platform;
• Using the WGG platform to distribute spam, unsolicited communications, or fraudulent content;
• Attempting to reverse-engineer, copy, or reproduce any part of the WGG platform or its content.

White Glove Group reserves the absolute right to terminate your membership and access to services at any time, with or without cause, subject to the notice provisions set out below. Termination by WGG does not entitle you to any refund of fees paid, except as expressly provided in this Agreement.

Upon termination, your access to the WGG platform will be deactivated. Any pending service requests will be concluded at WGG's discretion. Any documents stored in your portal will remain accessible for a period of 30 days post-termination, after which they may be deleted. WGG has no obligation to retain your data beyond the period required by applicable law.

If you are dissatisfied with any aspect of WGG's service, you should first contact us in writing at [email protected], clearly describing the nature of your complaint. WGG will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.

This Agreement is governed by the laws of the Hellenic Republic. Any dispute arising out of or in connection with this Agreement that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Kalamata, Greece, unless mandatory EU consumer protection law provides otherwise.

Consumers residing in the EU may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr.

These Terms, together with the Service Packages page, Privacy Policy, and any specific written engagement letter, constitute the entire agreement between you and WGG and supersede all prior representations, discussions, and agreements.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from the Agreement, which shall otherwise remain in full force and effect.

WGG's failure to enforce any right under these Terms on any occasion does not constitute a waiver of that right and does not prevent WGG from enforcing that right in the future.

You may not transfer or assign your rights or obligations under these Terms to any third party without WGG's prior written consent. WGG may assign its rights and obligations, for example in the event of a business transfer, provided that your rights are not materially diminished.

WGG shall not be in breach of these Terms or liable for any failure or delay in performance arising from causes beyond its reasonable control, including acts of God, war, pandemic, government action, infrastructure failure, or industrial action. WGG will use reasonable efforts to resume normal service as soon as practicable.

These Terms are drafted in English. Where required by applicable Greek law, a Greek translation will also be made available. Communications with WGG may be conducted in English or Greek.